Website information
Privacy Policy
This notice explains what to expect when you visit the GenX Pharma website and choose to contact a branch by phone or WhatsApp, or open a Google Maps location link. It also explains the website's traffic analytics.
Last updated:
Who operates this site
This website is operated by GenX Pharma. It provides information about the Madakkara and Valapattanam branches, their contact options, and the services described on the site.
Information you choose to share
The website does not have an account, checkout, or contact form. If you call or message a branch, you may choose to share your phone number, message details, medicine questions, or a prescription. GenX Pharma uses information you provide through those channels to respond to your enquiry and handle the pharmacy service you requested.
Please share only information needed for your request. A prescription can contain sensitive health information; use a contact channel only if you are comfortable sharing it there.
Links to other services
The site links to WhatsApp, telephone services, and Google Maps. Choosing one of these links takes you to or connects you through that service. Those providers may handle information under their own terms and privacy notices, which GenX Pharma does not control.
Opening a Google Maps link can share information with Google. A phone call or WhatsApp message is handled by the relevant communications providers as well as by the branch you contact.
Website analytics and cookies
On the published website, GenX Pharma uses Cloudflare Web Analytics to understand overall traffic, including visits and page views, and how the website performs. The reports can include general details such as the country, device type, browser, and website that referred a visit. We use these reports to understand how the site is being used and to improve it.
Cloudflare Web Analytics does not use cookies or browser storage to measure visits and does not identify individual visitors in GenX Pharma's reports. It does not measure whether you completed a phone call or sent a WhatsApp message. Cloudflare also handles the technical requests needed to deliver and protect the website.
Storage and retention
Messages and calls may be handled or retained by the communication services you use and by GenX Pharma as needed to respond to your request or provide the service. A specific retention period for those records was not provided for this notice, so no fixed period is stated. Cloudflare currently makes Web Analytics reports available for the previous six months; this does not state how long Cloudflare retains all underlying technical data.
Questions and contact
Contact either branch with questions about this notice or information you shared directly with GenX Pharma.